Return Policy

All returns must be made within 30 days of your original purchase. Returned merchandise must be received in its original packaging with no evidence of use. Upon receipt of your return, The Fire Company will issue a refund for the purchase price of the item. Shipping costs will not be refunded. Refunds will be issued according to the original payment method. If the original payment was made by check or money order, a company check will be issued.

Please note: Custom and special order products are not returnable if they were made to your specifications.

If you return a product for a size and/or style exchange, you are responsible to pay the shipping fee to return the product to The Fire Company. You will then be charged to re-ship the new product.

To return merchandise, use the same packaging. Please include a copy of your packing slip.

Used items are not returnable.

We suggest shipping your return via a trackable method. You are responsible for insuring items that are sent back to us as we will not be responsible for lost items.

Please contact us prior to returning any item.

Ship the merchandise with freight prepaid to:

The Fire Company
Attn: Returns
1054 Clarendon Ave.
Florence, SC 29505